Critter & Cargo Logistics
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Privacy Policy

Critter & Cargo Logistics > Privacy Policy

Last Updated: 03-19-2025

Critters and Cargo Logistics (“we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, disclose, and protect your personal information when you use our website (https://critterandcargologistics.com/) or services (pet/cargo transportation).

By using our services, you consent to the practices described below.

1. Information We Collect

We may collect:

A. Personal Information

  • Contact Details: Name, email, phone, address.

  • Booking Data: Pet details (breed, health records), cargo descriptions, pickup/delivery addresses.

  • Payment Information: Credit card details (processed securely via third-party providers like Stripe/PayPal).

  • Identification: Driver’s license/passport (for international pet transport compliance).

B. Automated Data

  • Device/Usage Data: IP address, browser type, pages visited (via cookies).

  • Location Data: For service availability and logistics.

C. Third-Party Data

  • Veterinary records (for pet transport).

  • Customs/trade documents (for cargo).

2. How We Use Your Information

We use data to:

  • Provide and improve services (e.g., scheduling, tracking).

  • Process payments and send invoices.

  • Comply with laws (e.g., pet import/export regulations).

  • Communicate updates, promotions (opt-out available).

  • Prevent fraud or illegal activity.

3. Data Sharing & Disclosure

We may share information with:

  • Service Providers: Carriers, payment processors, IT support.

  • Authorities: Customs, USDA, or other regulatory bodies (for legal compliance).

  • Business Transfers: If acquired, user data may transfer under confidentiality terms.

We never sell your data to third-party marketers.

4. Data Security

We implement:

  • Encryption: For sensitive data (SSL/TLS).

  • Access Controls: Limited to authorized personnel.

  • Secure Storage: Data retained only as long as necessary.

Note: No system is 100% secure—you provide data at your own risk.

5. Your Rights

Depending on your location, you may:

  • Access/Correct your data.

  • Delete data (unless required for legal/compliance reasons).

  • Opt-Out of marketing emails (via unsubscribe link).

  • Limit Processing (e.g., object to tracking cookies).

Requests can be submitted to info@critterandcargologistics.com.

6. Cookies & Tracking

We use:

  • Essential Cookies: For site functionality (e.g., login).

  • Analytics: Google Analytics (anonymous usage stats).

  • Advertising: Retargeting ads (opt-out via browser settings).

7. International Transfers

Data may be transferred globally for logistics. We ensure safeguards (e.g., EU Standard Contractual Clauses) where applicable.

8. Children’s Privacy

Our services are not for users under 13. We do not knowingly collect their data.

9. Policy Updates

We may update this policy. Changes take effect upon posting (with notice via email/website).

10. Contact Us

For questions or data requests: