Faq

As fast as 4 hours for:

• Next-flight-out (NFO) service

  • Live animal “Pet Priority” boarding

Yes—for ultra-urgent shipments (<12hr), an agent will:

• Hand-carry documents/small cargo

• Escort live animals door-to-door

All 48 contiguous US states +:

• Canada/Mexico cross-border

• Livestock-specific routes in Midwest/Texas

We:

• Pre-file customs paperwork
• Use FAST-approved carriers
• Provide bilingual drivers for MX/US routes

Yes! All trucks have:

• GPS trackers (updated every 15 mins)

• Temp/humidity sensors (for perishables)

Depending on routes:

• Transatlantic (US→Europe): 10-20 days

• Asia→US West Coast: 14-28 days
  We provide exact timelines after reviewing cargo specifics.

Yes! For zoos/aquariums only (not household pets). We:

• Use CITES-approved vessels
• Provide 24/7 climate monitoring
• Handle all aquaculture permits

• FCL (Full Container): You rent entire container (best for 10+ pallets)

• LCL (Less-than-Container): Share space (cost-effective for small loads)

Minimum requirements:

• Rabies (1-3 yr validity)

• Health certificate (<10 days old)
  We’ll send a country-specific checklist after booking.

For small pets (<20 lbs), we arrange:

• In-cabin flights (owner present)

• Priority “PetSafe” airline programs

We either:

1. Book direct flights whenever possible

2. Use our partnered “pet hotels” at hubs for >4hr layovers

Our protocols:

• 24/7 vet hotline access

• Pre-identified clinics near all hubs

• Insurance options available

Common requests we handle:

• High-value art/antiques

• Confidential documents

• Celebrity/political figure belongings

Via:

• Unmarked, armored vehicles

• GPS tracking with geofencing alerts

• Optional armed guards (+$X/hr)

Absolutely—we’ll execute your NDA or provide our standard confidentiality agreement.